Sales process overview

This is an overview of the sales process from proposal for a new customer until final payment is done.

new business customer

This activity is to set up a new business customer and add necessary details in the systems. 

All handling of customer information is in accordance with GDPR

customer validation

Credit check and validation of customer credentials as company & VAT-registration.

Proposal for time and material

This is an proposal for an assignment or project of time an material using standard price model and terms & conditions. 

Proposal for services

This is a proposal for an one-time or re-occuring service we deliver

Proposal for responsibility project

This is a proposal for an assignment or project where we have the responsibility of the delivery

order for time & material 

This is an order for an assignment or project of time & material using standard price model and terms & conditions. 

Written order-conformation is always send to the customer.

Order for services 

This is an order for an one-time or re-occuring service we deliver

Written order-conformation is always send to the customer.

Order for responsibility project 

This is an order for an assignment or project where we have the responsibility of the delivery

Written contract have to be signed with the client.

Cancellation of order

Cancellation of order before delivery. This describes the process of both the customer or us cancelling an order before work starts. If there is a cancellation of the order after delivery has been done will this be handled by change request process..

Change request

Change request describe the process for handling changes to the order for both time & material and responsibility projects

Returns

Return of delivered product caused by defect products, damages in transport or other causes. 

Complains

Handling of complains of delivery of services and work.

Direct payment

Direct payment via credit card or other payment methods

DEPOSITION

Deposition for part or the whole order value before starting work. 

invoicing

Invoicing of services, products and other costs

Payment

Receiving payment for invoices

Late payments

Handling of late payments and debt collection