overview of Quality system
We have implemented a quality system for Artmann Media in order to assure that
We deliver agreed quality, on-time and within budget
We comply to laws and regulations in the countries we are working in
We maintain a long term profitability and social responsibility
The quality system covers three different areas within the company, e.g. the filmmaking processes, supporting processes as business and product development as well as generic processes as financial, HR etc.
Marketing, Sales, FILM productioN, customer care and invoicing
Marketing and communication is about promotion of products and services
Sales is the process from a proposal to a customer until payment is done.
Film production is the process where we produce film and video for our customers.
Customer care is the processes where we manage request for information and resolve problems for the customer.
Invoicing is the process for sending out invoices, manage payments and dunning
Management, business developmenT, Product deVELopment AND platform development
Management is for governance and organisation within the company, but also responsible for quality assurance.
Business development is to develop business well as improve ways of working.
Product development is to develop new products and services to customers
Platform development is to develop new platforms to deliver products and services. This include camera, sound, and lighting, not excluding other technical equipment.
LEGAL, FinaNcial, HR, PRocurement, Facility & workplace and IT
Legal is how we adhere to laws and regulation.
Financial is for managing of accounting and financials in the company
HR for managing employees
Facility & workplace is for managing working environment.
IT is for supporting IT & communication systems.
Procurement and supply chain for buying and renting products and services to the company.